Common Errors and Solutions

This guide helps you resolve common issues and errors you may encounter while using Consultia.

Authentication Issues

"Session Expired" Error

Problem: You're logged out unexpectedly or see a session expired message.

Solutions:

  1. Refresh the page: Try refreshing your browser
  2. Clear browser cache: Clear cookies and cache for the site
  3. Re-login: Sign in again with your credentials
  4. Check internet connection: Ensure stable internet connection

Prevention:

  • Keep your browser updated
  • Don't leave the application idle for extended periods
  • Use the "Remember Me" option when signing in

"Invalid Credentials" Error

Problem: Unable to log in with correct username and password.

Solutions:

  1. Check caps lock: Ensure caps lock is off
  2. Verify credentials: Double-check username and password
  3. Reset password: Use the "Forgot Password" link
  4. Contact administrator: If issues persist

Prevention:

  • Use a password manager
  • Enable two-factor authentication
  • Regularly update your password

Data Loading Issues

"Failed to Load Data" Error

Problem: Pages or data don't load properly.

Solutions:

  1. Refresh the page: Try refreshing your browser
  2. Check internet connection: Ensure stable connection
  3. Clear browser cache: Clear cookies and cache
  4. Try different browser: Test in another browser
  5. Contact support: If issue persists

"No Data Available" Message

Problem: Tables or lists show "No data available" when you expect data.

Solutions:

  1. Check filters: Clear any active filters
  2. Verify permissions: Ensure you have access to the data
  3. Check date ranges: Adjust date filters if applicable
  4. Refresh data: Use the refresh button
  5. Contact administrator: Verify data exists

Form Submission Issues

"Validation Error" Messages

Problem: Forms show validation errors when submitting.

Solutions:

  1. Check required fields: Fill in all required fields (marked with *)
  2. Verify data format: Ensure email, phone, and date formats are correct
  3. Clear browser cache: Clear cache and try again
  4. Use different browser: Test in another browser

"Save Failed" Error

Problem: Unable to save form data.

Solutions:

  1. Check internet connection: Ensure stable connection
  2. Refresh the page: Try refreshing and re-entering data
  3. Check field values: Verify all field values are valid
  4. Try again later: Wait a few minutes and retry
  5. Contact support: If issue persists

Performance Issues

Slow Loading Pages

Problem: Pages take a long time to load.

Solutions:

  1. Check internet speed: Test your internet connection
  2. Close other tabs: Close unnecessary browser tabs
  3. Clear browser cache: Clear cache and cookies
  4. Use different browser: Try a different browser
  5. Contact support: Report performance issues

"Timeout" Errors

Problem: Operations timeout or fail to complete.

Solutions:

  1. Check internet connection: Ensure stable connection
  2. Try again: Retry the operation
  3. Break down large operations: Split large data imports
  4. Contact support: Report timeout issues

File Upload Issues

"File Upload Failed" Error

Problem: Unable to upload files or documents.

Solutions:

  1. Check file size: Ensure file is under size limit
  2. Verify file type: Check if file type is supported
  3. Check internet connection: Ensure stable connection
  4. Try smaller file: Upload a smaller file first
  5. Contact support: If issue persists

"File Not Found" Error

Problem: Previously uploaded files are not accessible.

Solutions:

  1. Refresh the page: Try refreshing your browser
  2. Check permissions: Ensure you have access to the file
  3. Contact administrator: Verify file still exists
  4. Re-upload: Upload the file again if needed

Navigation Issues

"Page Not Found" Error

Problem: Getting 404 errors when navigating.

Solutions:

  1. Check URL: Verify the URL is correct
  2. Use navigation menu: Use sidebar navigation instead of direct URLs
  3. Clear browser cache: Clear cache and cookies
  4. Contact support: Report broken links

"Access Denied" Error

Problem: Unable to access certain pages or features.

Solutions:

  1. Check permissions: Verify your user role has access
  2. Contact administrator: Request access to features
  3. Log out and back in: Refresh your session
  4. Check user settings: Verify your account is active

Browser-Specific Issues

Chrome Issues

Common problems:

  • Extensions interfering with functionality
  • Outdated browser version
  • Cache corruption

Solutions:

  1. Disable extensions: Temporarily disable browser extensions
  2. Update Chrome: Update to the latest version
  3. Clear cache: Clear browsing data
  4. Use incognito mode: Test in incognito/private mode

Firefox Issues

Common problems:

  • Privacy settings blocking features
  • Outdated browser version
  • JavaScript disabled

Solutions:

  1. Check privacy settings: Allow cookies and JavaScript
  2. Update Firefox: Update to the latest version
  3. Enable JavaScript: Ensure JavaScript is enabled
  4. Clear cache: Clear browsing data

Safari Issues

Common problems:

  • Privacy settings blocking features
  • Outdated browser version
  • Cross-site tracking prevention

Solutions:

  1. Check privacy settings: Allow cross-site tracking
  2. Update Safari: Update to the latest version
  3. Enable JavaScript: Ensure JavaScript is enabled
  4. Clear cache: Clear browsing data

Mobile Device Issues

Mobile App Issues

Common problems:

  • App not loading
  • Slow performance
  • Sync issues

Solutions:

  1. Update app: Update to the latest version
  2. Restart app: Force close and restart the app
  3. Check internet: Ensure stable mobile connection
  4. Clear app cache: Clear app data and cache
  5. Reinstall app: Uninstall and reinstall the app

Mobile Browser Issues

Common problems:

  • Layout problems
  • Touch interface issues
  • Performance problems

Solutions:

  1. Use desktop mode: Switch to desktop view
  2. Rotate device: Try landscape orientation
  3. Update browser: Update mobile browser
  4. Use different browser: Try a different mobile browser

Getting Help

When to Contact Support

Contact support when:

  • Issues persist after trying solutions above
  • You encounter new or unusual errors
  • Performance problems affect your work
  • Security concerns arise

Information to Provide

When contacting support, provide:

  1. Error message: Exact error text
  2. Steps to reproduce: How to recreate the issue
  3. Browser information: Browser type and version
  4. Device information: Operating system and device type
  5. Screenshots: Visual evidence of the issue

Support Channels

  • Email: support@consultia.com
  • Phone: +1-800-CONSULTIA
  • Chat: Available in the application
  • Help Center: Visit our online help center

Prevention Tips

Regular Maintenance

  • Keep browsers updated
  • Clear cache regularly
  • Use strong passwords
  • Enable two-factor authentication

Best Practices

  • Save work frequently
  • Use keyboard shortcuts
  • Keep internet connection stable
  • Report issues promptly

Need more help? Continue to FAQ for answers to frequently asked questions.