Troubleshooting Overview

Welcome to the Consultia troubleshooting guide. This section provides quick access to solutions for common issues and comprehensive diagnostic tools to help you resolve problems efficiently.

Quick Access Cards

The troubleshooting guide is organized into categories for easy navigation. Each card provides direct access to detailed solutions for specific types of issues.

Diagnostic Tools

System Health Check

  • Purpose: Automated system diagnostics
  • What it checks: Database connectivity, API status, file system health
  • Access: Available in admin dashboard

Performance Monitor

  • Purpose: Real-time performance tracking
  • What it monitors: Page load times, API response times, resource usage
  • Access: Built into the application interface

Error Log Viewer

  • Purpose: View and analyze error logs
  • What it shows: Recent errors, stack traces, user context
  • Access: Admin panel under System > Logs

Common Issue Categories

High Priority Issues

  • Authentication Problems: Login failures, session issues
  • Data Loss: Missing data, save failures
  • System Crashes: Application errors, unresponsive interface

Medium Priority Issues

  • Performance Problems: Slow loading, lag
  • Integration Failures: API errors, sync issues
  • File Upload Problems: Upload failures, access issues

Low Priority Issues

  • Display Problems: Layout issues, visual glitches
  • Navigation Issues: Broken links, access denied
  • Mobile Problems: Responsive design issues

Resolution Approach

Step-by-Step Process

  1. Identify the Issue: Clearly describe what's happening
  2. Check Common Solutions: Review the relevant troubleshooting category
  3. Follow Resolution Steps: Execute solutions in order
  4. Test the Fix: Verify the issue is resolved
  5. Document the Solution: Note what worked for future reference

When to Contact Support

Contact our support team when:

  • Solutions in this guide don't resolve the issue
  • You encounter new or unusual errors
  • Performance problems significantly impact your work
  • You have security concerns

Prevention Strategies

Regular Maintenance

  • Keep browsers updated to latest versions
  • Clear cache and cookies regularly
  • Monitor system performance
  • Backup important data

Best Practices

  • Use supported browsers and devices
  • Maintain stable internet connections
  • Follow security guidelines
  • Report issues promptly

Support Resources

Self-Service Options

  • Documentation: Comprehensive guides and tutorials
  • FAQ: Answers to frequently asked questions
  • Video Tutorials: Step-by-step visual guides
  • Community Forum: User discussions and solutions

Direct Support

  • Email Support: support@consultia.com
  • Phone Support: +1-800-CONSULTIA
  • Live Chat: Available in the application
  • Priority Support: Available for enterprise customers

Quick Reference

Emergency Contacts

System Status

  • Status Page: status.consultia.com
  • Maintenance Schedule: Posted 24 hours in advance
  • Outage Notifications: Real-time updates via email and app

Last updated: January 15, 2025

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